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Close to my heart Necklace - Jannan Memories

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FAQ

How to Care for Your Jewelry

Cuidar de tu joyería personalizada es esencial para mantener su belleza y durabilidad. Aquí te ofrecemos algunos consejos prácticos para que tus piezas luzcan siempre como nuevas.

1. Limpieza Regular:

  • Paño Suave: Usa un paño de microfibra para limpiar tu joya después de cada uso. Esto ayudará a eliminar la suciedad y el sudor.
  • Agua y Jabón: Para una limpieza más profunda, mezcla agua tibia con unas gotas de jabón suave. Sumerge la joya durante unos minutos, frota suavemente con un cepillo de cerdas suaves y enjuaga con agua tibia.

2. Almacenamiento Adecuado:

  • Caja o Bolsa: Guarda tus piezas en una caja de joyería forrada o en bolsas de tela suaves para evitar rayones y enredos.
  • Separación: Almacena cada joya por separado para prevenir el contacto entre ellas, especialmente las que tienen piedras preciosas.

3. Evita el Contacto con Productos Químicos:

  • Cosméticos y Fragancias: Aplica productos de belleza antes de ponerte la joyería para evitar reacciones químicas que puedan dañar el acabado.
  • Limpieza del Hogar: Mantén tus joyas alejadas de productos de limpieza agresivos que puedan empañar o corroer los metales.

4. Precauciones Durante el Uso:

  • Actividades Físicas: Quítate las joyas antes de realizar actividades físicas o deportes para evitar golpes y daños.
  • Bañarse o Nadar: Evita llevar joyería al bañarte o nadar, especialmente si contiene materiales sensibles al agua.

5. Revisión Periódica:

  • Inspección Regular: Revisa tus joyas de manera regular para asegurarte de que no haya piedras sueltas o desgastes en los cierres.
  • Mantenimiento Profesional: Considera llevar tus piezas a un joyero profesional para una limpieza y revisión cada cierto tiempo.

Return & Exchanges

Return & Exchange Policy 

At Jannan Memories, each piece is crafted with love and purpose, whether it's a personalized design or an elegant jewelry piece from our collections. Please read our policy carefully before placing your order.

 Personalized Jewelry

Due to the custom nature of these products (engraved names, photos, messages, etc.):

We do not accept returns or exchanges on personalized items unless the product arrives damaged or with a manufacturing error that is our responsibility.


- If your personalized item arrives with a defect, please contact us within 48 hours of delivery and include photos of the item and original packaging.  

Non-Personalized Jewelry (Elegant Collections)

- Returns or exchanges are accepted within 5 days of delivery.
- The item must be unused, in perfect condition, and in its original packaging.
- Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
- A refund or store credit will be issued once the returned item is received and inspected.

We do not accept returns or exchanges for:
- Items purchased on sale or promotion.
- Used, altered, or damaged items due to misuse.

✉ Need help?
Contact us at info@jannanmemories.com with your order number and photos if applicable. We are here to assist you with honesty and care.

Shipping & Delivery

Shipping & Delivery Policy 

At Jannan Memories, we are committed to delivering your jewelry safely and on time. Each order is carefully handcrafted, and we aim to provide a smooth shipping experience from our hands to yours.

 

Processing Time

  • Personalized Jewelry: Please allow 5–7 business days for production before shipping.
  • Non-Personalized Jewelry: Ships within 2–4 business days.

Note: Business days do not include weekends or public holidays.

 

Shipping Times

We ship from Puerto Rico to the United States and locally using trusted carriers like USPS or UPS.

  • Puerto Rico: 2–5 business days
  • United States: 3–7 business days
  • International Shipping: Coming soon

Delivery times may vary due to high order volume, weather conditions, or carrier delays.

 

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and chosen shipping method.
  • Free shipping may be available for orders over a certain amount (see store banner for details).


Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking information may take up to 48 hours to update. 

 

Incorrect Shipping Information

Please make sure your shipping address is correct.

We are not responsible for packages lost due to incorrect or incomplete addresses provided at checkout.

 

Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact the shipping carrier directly using your tracking number.
  2. Then, email us at info@jannanmemories.com so we can assist you.

💬 Need Help?

Contact us at info@jannanmemories.com or use the contact form on our website.

We’re here to help with kindness and care.